Privacy Policy

a. Purpose and scope of collection

The main data collection on website https://mfile.com.vn includes: name, email, phone number, address of customer,…. The information that https://mfile.com.vn requires customers to provide when registering to use the service is used by https://mfile.com.vn to contact the customer to confirm and advise the customers on the courses provided by MFILE to ensure the interests of the customers.

Customers will be solely responsible for the security and storage of all service usage activities at their email box. In addition, customers are responsible for promptly informing MFILE of any unauthorized use, abuse or security breaches to take appropriate measures.

b. Scope of using information

The Company uses user-provided information to:

Keep Student / Sponsor records;

Providing Customer services;

Send marketing emails, promotions about the services we provide;

Send new announcements about the volunteer / sponsorship program we launch as well as new activities to the students / sponsors of the website https://mfile.com.vn;

Contacting and dealing with customers in special cases;

Do not use the client’s personal information outside the purpose of confirming and contacting transactions at https://mfile.com.vn;

At the request of the judiciary, including: The Procuracy, the court, the police investigates the client’s illegal acts.

c. Time to store information

User personal data will be stored during the cooperation between https://mfile.com.vn and customers. Data is only destroyed when the customer completely terminates transactions with https://mfile.com.vn and there is a request to cancel the contact information from the customer.

d. The address of the unit that collects and manages personal information

Mfile Social Enterprise Joint Stock Company

Address: No. 41 Lane 4, Dong Me Street, Me Tri Ward, Nam Tu Liem District, Hanoi City

Email: english.mfile@gmail.com

If the customer believes that we have provided its information to a third party without the customer’s consent, the customer has the right to appeal to us at the address above. Our company is obliged to resolve issues related to the confidentiality of customer information when considering the evidence that the user provides is reasonable.

e. Means and tools for users to access and correct their personal data.

Customers have the right to self-check, update, adjust or cancel their personal information by sending corrected information to email: english.mfile@gmail.com

We will technically assist the user to correct the information if requested by the user.

f. Commitment to protecting personal information of customers

– Customer’s personal information on https://mfile.com.vn is committed by https://mfile.com.vn to absolute confidentiality according to the personal information protection policy of https: // mfile. com.vn. Collection and use of information of each customer can only be performed with the consent of that customer, unless otherwise provided by law.

– Do not use, do not transfer, provide or disclose to any third party about customer personal information without the consent of the customer.

– We will provide some information such as: name, address, phone number to the carrier when using the freight forwarding service.

– In case the information server is attacked by hacker resulting in the loss of customer personal data, https://mfile.com.vn will be responsible for reporting the case to the authorities for investigation. At the same time, we will also notify customers.

– The management board https://mfile.com.vn requires customers to provide all relevant personal information such as: Full name, contact address, email, phone, …, and bear responsibility for the legality of the above information. The management board of https://mfile.com.vn is not responsible for resolving any complaints related to the interests of that customer if it considers the personal information of that customer provided at the registration is not correct.